SEE BELOW FOR CONTRACT GUIDELINES & TO SUBMIT A PRINT REQUEST

Contract Decorating Guidelines

Print Factory provides contract decorating services for businesses, organizations, resellers, and other qualified customers. The following guidelines apply to all contract decorating orders unless otherwise agreed upon in writing.

Drop-Shipped Merchandise

Customer merchandise may be shipped directly from distributors or suppliers to Print Factory. All shipments should clearly reference the customer purchase order number or other identifying information whenever possible. Customers are responsible for providing Print Factory with the expected shipment details, including garment styles, colors, sizes, and quantities.

Garment Check-In

All incoming merchandise will be checked in before production. During check-in, Print Factory will make reasonable efforts to identify:

• • Missing or additional garments
  • Incorrect styles, colors, or sizes
  • Obvious stains, holes, damage, or manufacturer defects
  • Incorrectly shipped merchandise
  • Other visible discrepancies that could affect production

If a discrepancy is found, the customer will be contacted before the affected merchandise is decorated whenever reasonably possible. Production may be delayed while shipment discrepancies are resolved. Print Factory is not responsible for supplier shipping errors, manufacturer defects, mislabeled garments, concealed defects, or other issues originating before merchandise arrives at our facility.

Multiple Shipments

Orders arriving in multiple shipments will be checked in as they are received. Production turnaround does not begin until all merchandise required for the order has been received, checked in, and cleared for production unless partial production has been approved in advance. Customers should provide tracking information when available so incoming shipments can be properly matched to the appropriate order.

Spoilage & Production Loss

Decorating involves production processes in which occasional spoilage may occur. Customers are encouraged to order additional garments when testing a new item. Print Factory is not responsible for replacing customer-owned merchandise damaged during normal production. Any spoilage will be reviewed, discussed, and settled with the customer.

Artwork

Mock-ups are REQUIRED by customer unless using Print Factory for graphic services. If a mock up is not supplied, one will be sent to you at a rate of $5. Production will NOT being until mock-up is approved.

Production-ready artwork MUST BE supplied in an acceptable format. Artwork must be approved before production begins. Additional charges may apply for artwork cleanup, vector conversion, resizing, rebuilding, or other preparation required before production. Print Factory is not responsible for errors contained in customer-approved artwork.

Print Placement & Production Variance

Decorating is a hands-on production process. Minor variations in placement, alignment, print size, color, and overall appearance may occur from garment to garment. These normal production tolerances are not considered defects. Any specific placement requirements must be communicated and approved before production begins.

Turnaround Time

Turnaround begins after:

• • All required merchandise has been received and checked in
  • Any shipment discrepancies have been resolved
  • Artwork (Mock-up) has been approved
  • Order details have been finalized
  • Any required payment or deposit has been received

Estimated completion dates are not guaranteed unless a specific deadline has been approved in writing.

Rush production may be available for an additional charge.

Changes & Cancellations

Changes should be made before production begins. Once an order has entered production, changes or cancellations may not be possible. The customer is responsible for any artwork, setup, materials, labor, or production costs already incurred.

Payment

Payment terms must be established before production. New contract customers may be required to provide a deposit or payment in full before production begins. Completed merchandise may be held until outstanding balances are paid.

Completed Order Inspection

Customers should inspect completed merchandise promptly after receiving their order. Any concerns regarding decorating quality, quantities, or order accuracy must be reported within 5 business days of receipt. Print Factory must be given the opportunity to inspect and, when appropriate, correct a verified production issue before credits, refunds, replacements, or other remedies are considered.

Garment Compatibility

Not every garment, fabric, dye, coating, or construction is suitable for every decorating method. Print Factory reserves the right to decline or place on hold any merchandise that we believe cannot be decorated reliably. Testing may be required for unusual fabrics, finishes, specialty garments, or products we have not previously decorated.

Acceptance of Terms

Submitting an order and/or authorizing Print Factory to begin production constitutes acceptance of these Contract Decorating Guidelines.